by purchasing from my shop, you are indicating that you have read and agree with the terms and policies below.
LICENSING + USE
you can purchase a theme for personal or commercial use, and use it on as many domains as you’d like. you can make any necessary modification(s) to oh wild themes to suit your needs (but please see theme warranty). if you are a designer who would like to customize a theme for an individual client(s), this is also allowed, but you are fully responsible for the support of your clients. i will NOT provide support for your clients unless they decide to purchase the theme from oh wild.
i only provide product related support to customers who have purchased a theme from oh wild via e-mail or etsy message. i do not provide support via facebook, twitter, or by phone. your wordpress login details or FTP login details may be requested if necessary.
I DO: provide support for theme installation, setup, bug fixes and only the recommended 3rd part plugins.
I DO NOT: provide support for customizing your theme such as color changes, font changes, blog resizing, adding or removing elements, etc.
if you wish to customize your theme, please get in touch with me or look through the add-on section of my shop.
REFUNDS AND EXCHANGES
due to the digital nature of my products (you already have the files), i do NOT give refunds under any circumstances. please make sure to read through the terms and policies, test out the demo on your browser + devices and ask me any questions for purchasing.
monday through friday, 1pm – 9pm (EST timezone)
please be aware of our possible time differences! during this time, i generally respond to support queries in order received, anywhere from 1 – 48 hours.
all custom work is also done in order received.
all wordpress themes by oh wild are guaranteed to function on a clean installation of wordpress, or when activated without any changes. once you modify any of the theme files, or include third party applications and plugins that were NOT recommended in the theme setup guide, i can’t guarantee that the theme will work properly. i cannot guarantee that themes will function with all 3rd party components, non-recommended plugins or web browsers. oh wild themes are tested and optimized for the most common web browsers. either way, browser compatibility should be tested against the provided demo themes before purchase.
all correspondence and documents provided will be treated as confidential, unless consent has been granted by both parties involved.